EzeScan have provided outstanding support, responding quickly and providing assistance without turning every request into a project! Now that we have deployed EzeScan my team have the ability to batch process multiple documents in EzeScan (Batch Processing). We can now process large volumes of emails in a fraction of the time, which has provided us with time back to focus on other record-keeping functions in the office.
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Angelo Luczek, Coordinator, Corporate Information at the City of Darebin.
Gordon Rollo, Finance Directer of Cote Restaurants
The support provided by the teams at EzeScan and Margolis has been amazing. Often with other businesses you meet the sales person, and then after installationyou just have a helpline number to call.
So it’s been fantastic that the same people are with you throughout the process. The sales person becomes your account manager and the technical team who install the system are always there to provide technical support and advice, and have full accountability.
Renee / Records Officer (Australia)
Just wanted to thank Fabian (VIC) and Thean (QLD) for all of their assistance with getting my ezescan back up and running again. Both of these staff members went above and beyond to help me and I am extremely grateful.
"Good morning Mike, I had the pleasure of meeting you and Ramesh back in January 8-10 2018 for EzeScan training at the Carina office.
Since then I have had done many installs and configurations and come across some issues that myself and team leader can’t resolve. I have emailed support and had Ramesh get back to me every time with a solution to my issue in a very short time. The solutions and steps are very easy to follow and work every time.
I would like to commend his efforts to make EzeScan the right choice to not only be a good solution for our clients, but also have the support when required to resolve issues."
“Simon, we have 35 Location that do document imaging within our network imaging +- 5000 to 10000 document per day.
The Process that had to be followed on the previous imaging system, was too make sure that all documents imaged, would have a corresponding document number (as the file name) only than could our document management system be able to marry the imaged document to the relevant information in our operations system.
If the system did not correctly rename each file when imaged, it would have to be manually corrected (very time consuming). We would achieve successful read rate of about 30 to 50%. On average it would take 3-4 hours in our large branches to complete the document processing before the end of their shift. On most occasions not all documents for that day would be imaged.
Since the rollout of EzeScan Central OCR we have managed to save on average 2-3 hours per location on document processing. Freeing up that resource to perform other task with in the business. EzeScan has improved our, out of standard reporting and the Proof of delivery documents are in the system days faster.
This improves our invoicing turnaround times and directly decreases our debtors days.
We have a few setup issues going live, fortunately for us EzeScan has Ramesh and yourself , both of you were ALLWAYS on hand to help with whatever issues (big or small) we might have encountered or changes needed, allowing the application to work and fit in with our internal process.
I would recommend EzeScan to anyone!”