Police rely on information and with traditional paper methods the volume of records is too high and information cannot be easily accessed.
The systems that were in place provided more confusion in police records management and there was not clear understanding of how to use it.
Records had been deleted casting serious doubts of the usefulness and reliability of police records.
The UK Police department need to become MoPI compliment and report monthly to the National Policing Improvement Agency (NPIA) regarding policy and practice around data records.
Key requirements were to reduce quantity of paper held and produced, make content more widely available to those who need and have authority to access, ensure paper records are maintained in a secure environment. Change the culture from storing paper to scanning and making better use of content.
Previous external scanning service had left the Police force with scanned records that had been linked to wrong file and physical papers were returned misfield or missing causing additional work