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Insuring against COVID19 at Pacific Life!

Pacific Life

Pacific Life has been offering insurance products for over 145 years. They provide a wide range of life insurance products, annuities, and mutual funds, pension plans and offer a variety of investment products and services to individuals and businesses.

Insurer Pacific Life has expanded its use of EzeScan capture technology to establish Digital Mailrooms (DMRs) in response to COVID-19, and digitise and automate many business workflows.

A backlog of mail had been building up at offices in response to COVID-19 and staff working remotely. Pacific Life needed a digital mailroom solution that could be implemented quickly and upheld strict security standards.
Pacific Life deployed an EzeScan DMR solution to provide web-based, end-to-end workflow that enabled them to streamline the intake and distribution of inbound mail. The DMR solution is built on EzeScan’s WebApps, powerful business process automation applications designed to be used in conjunction with EzeScan SERVER or EzeScan PRO to deliver hard copy document and electronic file capture, conversion, processing and routing directly to the desired network location or supported line of business applications.
52 physical mail stops were converted to digital. Digital mail is routed and available using 256-bit encryption and access is restricted according to defined roles and permissions of Pacific Life’s Active Directory/Azure (users & groups). 300-1200 pieces of mail can be processed daily in 2 different locations. Establishing the DMRs has strengthened information security, provided cost savings through the elimination of remailing and means that all mail is accessible anywhere, anytime via the Web.
“EzeScan WebApps offers an easy-to-use platform that requires minimal training and improves engagement, automates processes while improving insights and reducing risks.” - Jessica Nilsen, Senior Business Analyst, ECM at Pacific Life