EzeScan support staff use a product called GoToMeeting to provide customers with remote assistance.

Here's how it works.

1. An EzeScan staff member will send you a meeting invitation, either by email or IM.
2. Click the link in the invitation, then download the GoToMeeting software and join the meeting.

Note:

• GoToMeeting does not install software permanently on your computer, and does not require administrative privileges to run.
• You completely control how much access our support staff have to your PC (either 'view only' or 'full remote control')
• Once you exit the meeting, EzeScan staff can no longer access your machine.
• Documentation and support for GoToMeeting is available from the GoToMeeting Support page.