What does the Annual Software Maintenance cover?

• Annual Software Maintenance costs 20% of the product RRP per year.
• Minimum of 1 year must be purchased with the initial product purchase.
• It's renewed on a yearly basis, or it can be purchased as 1,2 or 3 years upfront.
• Upfront payment of yearly maintenance entitles the client to support.
• No support provided if Annual Software Maintenance has not been renewed and payment made.
• Support includes bug fixes and enhancement request to the purchased major version of EzeScan (e.g. 4.X).
• The implementation of enhancements is solely at Outback Imaging's discretion.
• Downloads provided at www.ezescan.com.au for minor version updates (e.g. 4.1) and patch updates (e,g, 4.1.89)
• Support calls may be placed via email to This email address is being protected from spam bots, you need Javascript enabled to view it or by telephone to our call handling service on 07 3398 7747.
• Outback Imaging will respond to all support requests using email or VOIP telephone.
• Remote diagnosis will require the use of our www.gotomeeting.com meeting service. With your consent this allows us to remotely view and control your PC.
• From time to time Outback Imaging at its discretion will post new application versions if and when required on it's website.
• Normal support hours are 8.30am - 5.00 pm Australian Eastern Time, Mon - Fri, excluding public holidays.
• All support services are provided remotely, i.e. we are not at your site.
• Extended support options are available, please call for pricing.
• Onsite assistance is not covered as part of Annual Software Maintenance, but may be requested on a fee payment basis.
• Training is not covered as part of Annual Software Maintenance, but may be requested on a fee payment basis.