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Frequently Asked Questions

Frequently-asked questions about EzeScan and it's use with various different models of scanner.
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1 1. I installed EzeScan and it complained that I did not have a valid license installed.
2 2. No images are displayed in the viewer when I scan or open files after installing EzeScan
3 3. Scanned images are not displayed in the viewer - opened images are displayed correctly
4 4. Why is there a 2-3 second pause when I select a different TWAIN scanner source?
5 5. When I profile (F4), why does it tell me I need to QA the document/batch pages?
6 6. Why aren't the separator pages being detected and highlighted with a red border?
7 7. Why is the KFI (Key From Image) option grayed out on the Admin menu?
8 8. Why is the Upload option grayed out on the Admin menu?
9 9. Why is the Routing option grayed out on the Admin menu?
10 10. What scanner settings should I use with my networked multifunction device?
11 11. What colour separator pages can I use?
12 12. How can I remove blank pages?
13 13. Omnipage Pro 12 is giving me an ODMA error. How do I stop this?
14 14. What scanners are supported by EzeScan?
15 15. TRIM 5.X Integration "TrimWorkGroup Server is already Running" Error
16 16. How do I add words to the Internal OCR Engine custom dictionary?
17 17. Why is my scanner only scanning 1 page at a time in batch mode?
18 18. Why can't I get my barcodes working?
19 19. Why does ODMA Register App fail with DocuShare ODMA (DSODMA)?
20 20. What information can be queried in the Audit Database?
21 21. Why can't I get my ftp import working?
22 22. How to Backup and Restore EzeScan
23 23. How can I import my EzeScan Settings?
24 24. Why do I get a DocuShare Error 500 when I try to upload files to DocuShare using the UPLOAD modu
25 25. How to load EzeScan to Start a Specfic job or UPLOAD Task
26 26. What do the S placeholders do?
27 27. What do the COUNT and PAGENBR placeholders do?
28 28. What do the F1,F2..Fn placeholders do?
29 29. Why does the EzeScan_Routing.exe service not process files on a mapped network drive?
30 30. What can I do to improve the accuracy of my KFI zone BCR results?
 
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