85. How to enable debug mode for EzeScan Professional |
If you are experiencing a technical issue with EzeScan it may help to load EzeScan in debug mode to see if any errors are logged. Debug logs are primarily designed for second-level support and development, but they also contain useful troubleshooting information that EzeScan does not normally display to the user.
Supplying a debug file to your EzeScan support channel will also assist in speeding up turnaround times to resolve your problem. We advise that you try running the software on the latest EzeScan Patch level before sending debug information to support.
Three different debug methods
You can view debugging information in EzeScan in three ways:
- Log messages to the debug window.
To do this load EzeScan and press Ctrl + Alt + D. The Debug window will appear, containing log messages. Perform the task to replicate the problem and view the debug window to see the results.
- Log messages to the debug window and to a log file.
To do this load EzeScan and press Ctrl + Alt + L. The Debug window will appear, and all messages will also be logged to a file. Perform the task to replicate the problem and view the debug window or the debug.log file. To locate the log file see Debug Log Locations below.
- Log messages to the debug log file.
This will log the activity to a log file only and not display the Debug window. Every time EzeScan is started a new log file is created. (EzeScan will keep up to 7 log files and then rotate them automatically)
To enable this option, right click on the EzeScan shortcut and add -debugfileonly -rotatelogs to the end of the Target field.
Debug log locations
The EzeScan debug log files will be stored by default in the following locations:
Windows XP / 2000 / 2003 Server
C:\Documents and Settings\All Users\Application Data\Outback Imaging\EzeScan\Logs
Windows 7 and Vista
C\ProgramData\Outback Imaging\EzeScan\Logs
Your installation may store log files in a different location. Select the menu option Admin, Workstation Options, Config to see EzeScan's application data directory. Debug logs will be stored in the logs subdirectory.
Please note: EzeScan will keep upto seven debug log files (e.g. one log file per session).
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